Need a Hand?

The Design Manager team is here to help you get the most out of the Design Manager software, from initial set up, to ongoing education and support, to training with our specialists.  We offer a range of support resources to fit any learning style. 

 

Technical Support is now free as a result of our joining together with 1stdibs and our shared commitment to helping you get even more from Design Manager; certain conditions and limitations apply.  Read about full offerings here.

 

Learning Resources:

Education

Get More Out of the Product through our content

Technical Support

Get product answers from our friendly support team

Training

Get detailed, personalized advice from a Design Manager expert

online learning

cloud support

training

Get to know Design Manager through these time saving tools.

Move your business forward by connecting with our knowledgeable team. Get the most out of Design Manager with in-depth coaching.
  • Answer software specific questions 
  • Timely email support
  • Phone support as necessary
  • Quick issue resolution
  • In-person or virtual
  • Holistic overview of the product
  • Deep dive on features + workflow
  • Schedule with your full team

FREE

FREE (New!)

Starting at $95/hour

Learn More

Create Support Ticket

*Limitations apply as set forth below.

Schedule a Training

 

 


 

Educational Videos

New Company

Orientation

   

Design Manager

Product Clipper Overview

Project Management Course 1:

Proposals

   

Accounting Course 1:

Client Deposits and Retainers

 


 

Frequently Asked Questions

You can create a Project by clicking Projects, Add, and then filling out the appropriate information.  Here is a video that shows the process step by step.

You can create an Item by clicking Project Specifications, selecting your Project, Add.  Here is a video that shows the process step by step.

Browse to the Google Chrome Store and search for the Design Manager Product Clipper Chrome Extension.  Here is an article that shows the process step by step.

Browse to https://login.designmanager.com , download and install Citrix Workspace, enter your username and password.  Please see our Getting Started Guide for more detail.


 

*Limitations on Free Technical Support

  • Free support is limited to Cloud Customers Only and excludes any issues related to customized features.
  • Free support calls may be limited in our discretion to 15 minutes per call.  Free support is limited to a total of 1 hour per day and 3 hours per week. Support above this amount will incur additional charges at $195/hour.
  • Support will be available via portal, email, or telephone, from the hours of 9AM to 5PM ET Monday through Friday excluding holidays.
  • Only Technical-support issues are covered by free Technical Support. In-depth questions on product functionality or business best practices require a training session (additional fees apply).